Returns Policy
Returns Policy
We want you to be completely satisfied with your purchase from Chefswear.co.uk. If for any reason you are not satisfied, you may return the item(s) within 21 days of the purchase date for a refund or exchange. Please note that all returns must be in their original condition and packaging with original tags still attached.
How to Request a Return
To request a return, please email your order number to us and we will reply with full instructions on how to return your items:
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be automatically refunded to your original payment method. We aim to process refunds within 7 working days of accepting your return — please allow additional time for your bank or card provider to post the refund.
Please note: As a trade supplier, we reserve the right to charge a restocking fee of 10% to cover administrative costs on any returns.
Returns Conditions
- We do not accept returns on custom-made or personalised items.
- All returns must be in their original condition and packaging with tags attached.
- Delivery and handling charges are non-refundable, except in the case of a manufacturer's defect.
- We reserve the right to refuse any returns that do not meet our policy requirements.
Faulty Goods
We will repair or replace any item(s) that arrives defective or faulty. In such cases, reasonable return shipping costs will be covered by Chefswear.co.uk, or we will arrange a collection. Please contact us to arrange this.
Contact Us
If you have any questions about our returns policy, please contact our customer service team: