We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, you may return the item(s) within 21 days of the purchase date for a refund or exchange. Please note that all returns must be in their original condition and packaging and with their original tags still attached.
To request a return, please email your order number to the following address and we will reply with details on how to return your items:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We aim to process your refund within 7 working days of accepting your return but please remember it can take some time for your bank or credit card company to process and post the refund too. As a trade supplier we reserve the right to charge a restocking fee of 10% to cover our administrative costs on any returns.
Please note the following:
- We do not accept returns on custom-made or personalised items.
- All returns must be in their original condition and packaging with tags.
- Deliveries and handling charges are non-refundable, except in the case of a manufacturer’s defect.
- We reserve the right to refuse any returns that do not meet our policy requirements.
If you have any questions about our returns policy, please contact our customer service team at firstname.lastname@example.org
We will repair or replace any item(s) that arrives to the customer defective or faulty in some way. In this case, the associated reasonable return shipping costs will be covered by Chefswear.co.uk, or we will arrange collection. Please contact us to arrange this.